Indoor Specialist

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COVID-19: WE ARE HERE TO HELP YOU! 


Commercial Business FAQ's


My Business Is Open, Why Should I Have A Deep Cleaning?

  • Sanitizing and disinfecting now and on an ongoing basis will help keep your clients / employees safe and ease safety concerns that they may have. Even observing social distancing, we know from the CDC that the Coronavirus can last for days on surfaces. We know that many employees have expressed they are not comfortable reporting to work given the risk to become ill. Therefore, regularly disinfecting and sanitizing can go a long way to prevent the spread of the virus and keeping individuals healthy and working.

If we choose to clean, sanitize, and disinfect our facility that is still open and operating, what are your recommendations:

  • Schedule the cleaning for a time when no one will be present. This is for the safety of everyone and to ensure the building has had disinfectant applied when the work is complete. If this is not possible (as in the case of facilities that are open 24 hours a day), we can work with you for a solution. Set up recurring cleaning and disinfectant. CAUTION: A sanitized facility will become re-infected as soon a sick individual enters the premises. Therefore, disinfecting on an ongoing basis is recommended to provide the best health and safety outcomes. Let everyone be aware of the steps you are taking to protect them. This can help put minds at ease and keep people engaged in essential activities.

My business is not open right now, why should I clean the facility?

  • Cleaning now is recommended if your building is currently unoccupied due to the COVID crisis. If you plan to re-open your facility at some point in the future, you will be ready to operate knowing that you’ve taken the right steps in keeping the community safer by following CDC recommended safety measures.

Reasons why it makes sense to clean, sanitize, or apply disinfectant now:

  • You’ll be ready. Cleaning now means that your building will be ready as soon as you open. You do not want to have to scramble at the last minute to find someone to disinfect the building when the call comes that it’s time to re-open, or worse still delay the re-opening because the building isn’t ready.
  • You’ll be ready. When offices, government buildings, schools, and more all start to re-open around the same time, disinfecting companies are expected to be inundated with cleaning and disinfecting work. People who would like to have this work done quickly will discover that they’re unable to find anyone to do it.
  • You’ll be ready. The best time to clean, sanitize, or disinfect any building is when there’s no one in it. Crews are able to access and disinfect the entire building without working around anyone. This is safer solution for everyone and ensures the building is sterile when the work is complete.

Residential FAQ's


Do I need to deep clean my home?

What’s the differences between Basic Cleaning and Deep Cleaning my home Air Ducts?

  • Basic cleaning covers the removal of dust that has accumulated in each air duct line throughout the home. Once the technician has done the work from the inside of the ducts they will vacuum all grills around the house as well
  • Disinfecting and sanitizing methods refer to products that work by killing germs. These processes do not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection. Sanitizers reduce bacteria on a surface by at least 99.9%.
  •  Our full deep cleaning services includes a full cleaning and sanitizing the air ducts with an anti-microbial solution to rid mildew, mold or bacteria. disinfectants kill a wider range of microorganisms including bacteria, viruses, fungi, and mold.

Recommendation for carpet cleaning?

  • The CDC specifically recommends the following process for cleaning carpets. For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and treat with appropriate cleaners indicated for use on these surfaces. After cleaning - use products with the EPAapproved emerging viral pathogen claims that are suitable for porous surfaces.

Will IAS disinfect a home if an individual is sick?

  • Unfortunately, we will not provide services if a sick person is present. That person needs to be out of the home or facility for at least 72 hours depending on whether it is a confirmed case of Covid-19.
  • We will provide services if healthy individuals are present, maintaining social distancing and wearing appropriate protection such as masks, gloves, and shoe covers. If you are a business, we strongly encourage you to schedule services for a time when employees will not be present.

How long will the area stay disinfected?

  • Any areas we treat will be thoroughly disinfected when we leave. Once a sick individual enters the space, Please be aware that it is no longer sanitized, no matter how long since the cleaning has taken place.
  • While we have seen claims out in the world of disinfecting lasting for so many days after taking place, we have not seen anyone providing proof to substantiate such claims. We advise to be wary of any companies or products that make such claims. We would also advise that you ensure that any company you use to disinfect your home or facility is using products found on the EPA list of Disinfectants to Use Against Coronavirus, found here. https://www.epa.gov/pesticideregistration/list-n-disinfectants-use-against-sars-cov-2-covid-19

    What Steps are Indoor Air Specialist taking to keep customers safe?

    • Technicians are following the CDC guidelines for hand washing, using hand sanitizer and following all recommended hygiene practices before and after appointments. 
    • With regard to social distancing, our technicians are maintaining a distance of 6 feet from our customers, and you do not need to be in the same room while they are deep cleaning, sanitizing and disinfecting. 
    • We are frequently cleaning and disinfecting all our equipment with professional-grade, EPA-approved disinfectants after each home.
    • Our technicians are wearing recommended protective gear including masks, gloves and shoe covers when entering homes. We are purposely avoiding use of personal protective equipment (PPE) that is needed by medical professionals.
    • We are providing contactless payments options.

    What steps is Indoor Air Specialist taking to keep employees safe?

    • Technicians are wearing the CDC recommended protective gear including masks, gloves and shoe covers when entering homes and businesses.
    • We are disinfecting all of the equipment and trucks after every appointment.
    • We are minimizing contact points between our technicians and customers so that they will never need to break social distancing.
    • Providing daily health checks per employee.